Artwork Requirements

Remember the old saying ‘Garbage In, Garbage Out’.

To get a good quality print relies on good quality artwork and it’s resolution.

Generally speaking the higher the resolution the better quality reproduction. Industry standard for reproduction of artwork is 300 (pixels per inch-ppi/dots per inch-dpi). If the file is smaller than 300 ppi/dpi it will effect the quality of the print. If the file is larger than 300 ppi/dpi it can cause problems and it will not effect the print quality.

There are two types of images used in creating artwork, Raster and Vector. The best images for print reproduction are Vector.

Vector file types include:

  • .ai    – Adobe Illustrator,
  • .eps – Encapsulated PostScript,
  • .pdf – Portable Document Format &
  • .svg – Scaleable Vector Graphics.

Big River Print Wear prefers to work with Vector Images as .ai, .eps, .pdf or .svg.

A Vector Image looks like this:


The Raster file types include:

  • .jpg – Joint Photographic Experts Group,
  • .gif – Graphics Interchange Format,
  • .png – Portable Network Graphics &
  • .tif – Tagged Image File Format
  • .psd – Photo Shot Document

A Raster Image looks like this:


Big River Print Wear can use these file types, however, they need to be converted to Vector Images for print production. This is a value added service that we provide to our customers. We pride ourselves on working closely with our customers to minimise the cost of converting Raster Images to Vector Images.

Big River Print Wear prefers not to work with scanned or poor quality artwork, read only .pdf files or artwork in programs like Word or PowerPoint.  These file types will incur artwork costs to rectify or prepare them for the print process.

Big River Print Wear also reserves the right to refuse to print artwork that is offensive or discriminatory in anyway.

Any artwork sent through to Big River Print Wear must be no larger than 7mb.

Ordering Terms & Conditions

ORDERING Terms & Conditions

Minimum Order Quantity = 5 units.  Orders less than 5 units will incur a $20 surcharge.
One-Off cost for Digitizing of new logos for Embroidery is $50 (1 x sample stitched out for approval)> Strike to remain property of Big River Print Wear.  Additional strikes are charged at $15
Typesetting is charged at $15 minimum
One off cost for setup of new logo for Print is $50. Includes 1 x proof and 1 x amendment. Further amendments charged at $88 /hr (or part thereof). 
Artwork and embroidery files remain the property of Big River Print Wear
Retrieval / Admin fee of $15 for artwork & embroidery files will apply
Orders over $500 will require a 30% deposit to be paid on placement of order
Cancelled orders will incur a minimum re-stocking fee of $20
Prices of goods and services are subject to change without notice
Handling costs apply for removal of any packaging / tags on garments provided by Customer
Full payment on pick up is required for all products and services unless otherwise agreed
Payment can be made by Visa, MasterCard, Cash, EFT, Direct Deposit (or Cheque by arrangement)
Freight costs charged by our manufacturers may be passed on to the Customer at the discretion of Big River Print Wear
All quotes from Big River Print Wear are valid for a period of 30 days from date of issue
Orders delivered that may be missing items will have such items put on back order and dispatched when available
Big River Print Wear will endeavour to deliver all goods (orders) as requested on time but are not responsible or legally liable for any delays in delivery to the Customer
The Customer acknowledges that due to the nature of the goods and services supplied by our manufacturers for resale reasonable tolerances and variations in the quality, sizes, finishes, weight, measurements, fabrics, materials, designs, patterns, shades, tints, colours, shrinkage and other specifications of the goods and services may occur, and the Customer agrees to accept same
Quality of garments / printing / embroidery not guaranteed if washing instructions not followed
Big River Print Wear takes no responsibility for any damage caused by heat press if garments/merchandise are provided by Customer
Delivery dates will be effective from date of artwork / order approval by Customer

Hi-Vis Standards

Australian/New Zealand Standard AS/NZS4602.1.2011

This standard refers to how the garment is constructed using fabrics complaint to Standard 1906.4.

There has to be over 0.2 metres squared of unbroken fluoro fabric on both the front and back of a garment in upper body (not including the sleeves). The fluoro must not be broken with non fluoro fabric within the 0.2 metres squared area on both the front and the back from the top of the shoulder to the waist and must encircle the body up to that measurement.

Hi Vis Polo Standard

NO full side panels up to the armpit are permitted.

Hi Vis Singlet Standard

This standard also explains the position of the reflective tapes on the garment and the width and amount used. These tapes should not detract from the 0.2 metres squared measurement required.

Classes within this standard include:

Class D = Daytime Use

Class N = Night Time use using retroreflective material

Class D/N = Day/night use

NOTE: Excessively large logos printed or embroidered may jeopardise the classification of the garment. The embroidery and print process may compromise the waterproofing properties of wet weather jackets

Australian/New Zealand Standard AS/NZS 1906.4.2010

This standard is about the use of hi-visibility fabrics and reflective materials. It specifies the chromaticity levels to which fabrics need to be dyed in terms of performance and atmospheric pressures in order to comply to safety standards.

Natural fibre garments such as cotton have lower chromaticity levels. Only when a polyester garment is a risk to the wearer in certain applications, should cotton or wool be worn in its place for example welding.

Classes within this standard include:

Class F = Daytime fluorescent

Class R = Retroreflective material

Class RF = Retroreflective and fluorescent

Class NF = High daytime visibility NON fluorescent

Australian/New Zealand Standard AS/NZS4399

This standard refers to how effective a fabric is at blocking out solar ultraviolet radiation (known as UPF – Ultra Protection Factor). The UPF ratings range from 15 to 50 with the higher ratings indicating more effective blocking and better protection. Fabrics that are tested higher than 50 are rated as UPF 50+.

UPF Ratings include:

UPF Rating 15-20  GOOD (93.3 to 95.9% UVR block)

UPF Rating 25-30-35     VERY GOOD (96.0 to 97.4 UVR block)

UPF Rating 40-45-50-50+     EXCELLENT (97.5 or more UVR block)

NOTE: This standard is often a requirement of specific industries and is not an essential requirement for hi-visibility garments.

Garment Measurements

When measuring a garment for your size it is important to keep in mind that there are reasonable tolerances and variations in the manufacturing process.

Reasonable tolerances and variations in sizes, measurements and other specifications such as weight may occur.

It is generally accepted in industry practice that a +/- 3% to +/- 5% tolerance in size, measurement and weights should be allowed for when determining your garment size, measurement and weight.

GM 5 Coloured

A: Neck: measure around the neck where the collar sits allowing two fingers behind the tape measure for comfort, between the buttonholes.

B: Centre Back Length: measure from the centre back neck seam to the hem.

C: Shoulder Point Length: measure highest point on the shoulder, not the collar, to the hem.

D: Chest/Bust: measure around the fullest part of the chest/bust and shoulder blades, measuring under the arms,   with arms at resting position, ensuring the tape is level across the back.

E: Waist: measure with tape measure around your natural waistline, approximately 1 cm above the navel, this is where your pants sit. Do not measure over the waistband of the pants you are wearing. You should measure for a firm yet comfortable fit against the skin.

F: Hip: measure around the fullest part of hips, approximately 25 cm below the waistline.

G: Inner Leg: measure from the fork of the seams under your crotch down to the top of the heel of your shoe this should be about 1 cm from the floor.

H: Outer Leg: measure from the top of the waistband down to the top of the heel of your shoe this should be about 1 cm from the floor.

Fabric/Garment Care Guide

When laundering your garments there are some general rules of thumb that should be practised:

  • wash all garments before wearing them
  • turn garments inside out
  • wash like colours together
  • wash dark colours separately

General care instructions based on fabric type as follows:

Wash Instructions WEB BLACK

All garments come with a care label. These are specific instructions related to each garment.  It is important to refer to this label when laundering your garments.

If your garment has been branded, that is, printed or embroidered some additional care instructions apply:

  • do not iron on the printed or embroidered area
  • iron on the reverse side of the branded area of the garment
  • do not bleach or tumble dry
Sample Garments & Pre-production Samples

Big River Print Wear has a showroom dedicated to having a variety of sample stock so our customers can try before they buy.

The sample stock includes various styles, colours, and sizes for all our major suppliers such as BIZ Collection, JB’s Wear, Aussie Pacific, Be Seen, Bisley and many others.

Big River Print Wear can order sample stock for you personally, for your business or any community club or school. Limits apply.

All samples ordered must be paid for in full at the time of pick up. This amount can be used as a credit against your order when you return the samples. Samples must be returned within 7 days and in original condition.

If samples are specifically ordered and need to be returned to the manufacturer then a re-stocking fee will apply, so purchase wisely.

If a custom made sample is requested then a pre-production cost will apply and must be paid for upfront.

Please note re-stocking fees and pre-production sample costs vary from each manufacturer.

Shipping and Returns

Shipping Terms

Big River Print Wear is happy to post or courier orders to your home or workplace. The costs associated with postage and handling is charged to the customer with a minimum charge of $20.00.

Due to the fact that couriers will not deliver to post office boxes we ask that you provide a street address for delivery.

Big River Print Wear uses a combination of courier services to deliver customers’ orders, including FASTWAY and Couriers Please. A tracking number will be provided on request.

Please note that if the courier services have to return orders to Big River Print Wear due to the customer being away from the delivery address and not taking receipt of the order, the customer will be charged any additional costs incurred. Big River Print Wear reserves the right to adjust the final invoice to include freight expense and any additional costs.

Returns Policy

Big River Print Wear is happy to replace faulty goods if returned within 7 working days.

Big River Print Wear will not replace, refund or exchange any goods which have been incorrectly ordered by the customer. This includes all relevant specifications such as size, colour, quantity etc, so please order carefully.

It is the responsibility of the customer to check goods prior to branding by Big River Print Wear for style, colour, size and quantity received. Big River Print Wear will not accept claims for goods once they are branded.

Re-stocking fees apply to returned goods unless incorrectly supplied by Big River Print Wear. The customer will be responsible for all ‘Return to Supplier’ costs including freight and a re-stocking fee.

Payment Options

Big River Print Wear has a ‘Pay on or before Pick up’ policy unless otherwise agreed.

Big River Print Wear accepts the following payment types:

  • Cash
  • Direct Deposit or EFT (a copy of the remittance advice will need to be provided prior to or on pick of order)
  • Visa
  • MasterCard and
  • Big River Print Wear Gift Vouchers


Big River Print Wear does not accept American Express.

Big River Print Wear will only accept cheque with prior approval.

All orders over $500 require a 30% deposit to be paid on placement of order unless otherwise agreed.


A re-stocking fee may apply for sample stock, this varies for each manufacturer.

A custom made sample/pre-production sample attracts an upfront charge, this varies for each manufacturer.

Please note that if the terms of the invoice are not adhered to Big River Print Wear reserves the right to charge a 10% late fee payment on a monthly basis.

Tax Information

The following information has been extracted from the Australian Taxation Office as a guideline only. It is important that you seek advice from your Accountant in respect to your individual circumstances.

Work uniforms

You can claim for a uniform, either compulsory or non-compulsory, that is unique and distinctive to the organisation you work for.

Clothing is unique if it has been designed and made only for the employer. Clothing is distinctive if it has the employer’s logo permanently attached and the clothing is not available to the public.

You can’t claim the cost of purchasing or cleaning a plain uniform.

Compulsory work uniform

This is a set of clothing that identifies you as an employee of an organisation with a strictly enforced policy that makes it compulsory for you to wear the uniform while you’re at work.

You may be able to claim a deduction for shoes, socks and stockings where they are an essential part of a distinctive compulsory uniform and where their characteristics (colour, style and type) are specified in your employer’s uniform policy.

You may be able to claim for a single item of distinctive clothing, such as a jumper, if it’s compulsory for you to wear it at work.

Non-compulsory work uniform

You can’t claim expenses incurred for non-compulsory work uniforms unless your employer has registered the design with AusIndustry.

Shoes, socks and stockings can never form part of a non-compulsory work uniform, and neither can a single item such as a jumper.

Check with your employer to see if your uniform is on the Textile, Clothing and Footwear (TCF) Corporate wear register. You can find details of the Approved Occupational Clothing Guidelines at

Approved Occupational Clothing – Corporate Wear Scheme

The Corporate Wear Scheme is designed to assist you when you apply to register a non-compulsory corporate uniform.

To be approved, the uniform design must meet the requirements of the Approved Occupational Clothing Guidelines.

Some of the Guidelines for your consideration include:

  • The uniform must be a complete outfit, e.g. dress, shirt and trousers, shorts, and/or skirt.
  • A company identifier (discrete logo/name/initials) must be on all items in the uniform, including accessories.
  • For garments, the identifier must be at least 80 per cent of a four cm square, or for accessories, such as a tie or scarf, a one cm square.
  • Identifiers must be in a contrasting colour or shade to the garments they are attached to in order to be visible from two metres away.
  • Identifier must be permanently attached to each garment (e.g. embroidered, iron on, heat seal).
  • A maximum of eight colours (which includes different shades of a colour and excludes those found in the identifier) for the entire garment range is allowed.
  • The number of colour/pattern/print combinations permitted is limited by the number of employees in a class.
  • Where a variation on a uniform is worn by different groups in an organisation, there must be a common theme between these groups or classes of employees, and the male and female uniform.
  • The uniform must be appropriate for the duties of the employee.
  • The number of colour/pattern/print combinations permitted in each category is dependent on the employee size of the organisation and each class.

Registered uniforms attract the following benefits.

  • Employers are exempt from Fringe Benefit Tax on any contributions they make toward the uniform.
  • Employees are eligible for tax deductions for expenses incurred in the rental, purchase or

maintenance of approved non-compulsory occupational clothing.

  • The level of tax deductions is determined by the Australian Taxation Office

To register a uniform you must complete the application form ‘Non-Compulsory Corporate Uniforms Application Form – Registration’. This form is on AusIndustry’s website  or telephone the hotline on 13 28 46.

The following items cannot be included on the non-compulsory uniform register:

  • compulsory uniforms
  • occupation-specific clothing such as a chef’s check pants and white shirt
  • protective clothing